Cancellation & Refund Policy – TestHub Learning

At TestHub, we provide digital learning products including Test Series, PYQs, Custom Practice, ScrollnLearn and other tools. Since these services are delivered instantly after purchase, our cancellation and refund rules are as follows:

1. Try Before You Buy

We offer free test series and practice content so students can fully experience the platform before purchasing.

• If you are not satisfied after purchase, please talk to us first — we will do our best to resolve your concern.
• If the issue still remains, we may offer a pro-rata refund based on usage, provided the reason is genuine and satisfactory.

2. No Cancellation After Activation

Once access to any digital product is activated in your account, the order cannot be cancelled.

3. Refund Eligibility

Refunds may be granted only under the following conditions:

a. Duplicate Payment

When you are unintentionally charged twice for the same purchase.

b. Payment Deducted but Service Not Activated

If payment is deducted but your service does not activate within 24 hours.

c. Pro-Rata Refund (Special Cases)

If your concern remains unresolved after discussion, a partial refund based on usage may be considered at TestHub's discretion.

4. Non-Refundable Cases

Refunds will not be provided for:

• Change of mind
• Incorrect product purchase
• Not liking the difficulty level
• Not using the product after purchase
• Partial usage
• Device or internet-related issues at the user's end

5. Refund Process

To request a refund (only in eligible scenarios), please email: team@testhub.in

Include the following details:

• Full Name
• Registered Mobile Number
• Order ID
• Payment Screenshot
• Description of the issue

Approved refunds will be processed within 7–10 working days to the original payment source.

6. Contact

For any refund or support-related concerns:

1. Scope

This Shipping Policy applies to all purchases made on TestHub.in. TestHub Learning provides only digital educational products and does not ship physical goods.

2. No Physical Shipping

All TestHub services (Test Series, PYQs, Custom Practice, ScrollnLearn, and analytics) are delivered electronically. No physical delivery or courier service is involved.

3. Order Confirmation & Access

After successful payment, users receive confirmation via email or in-app notification. Access is usually activated instantly and within 24 hours in rare cases.

4. Delivery Methods

Digital access is provided through:

• The user's TestHub dashboard
• Email instructions (if applicable)
• In-app notifications

5. Failed or Delayed Activation

If access is not activated within 24 hours of successful payment, users may contact team@testhub.in with name, registered number, order ID, and payment screenshot.

6. Refunds

Refund eligibility and rules are governed by the Cancellation & Refund Policy above.

7. Taxes

Applicable taxes or fees for digital services are displayed at checkout.

8. Updates

This Shipping Policy may be updated periodically. Continued use signifies acceptance.

9. Contact